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View Questions by Category: VIDEOS: How to... (2) Going Green (11) Safety (2) Remote Controls (6) Fans Blowers & Air Kits (2) Traditional (Masonry) Fireplaces (1) Stoves (7) Fireplaces (12) Installation (8) Troubleshooting (22) Fuel (8) Service (6) General (4)       Top 5 Articles VIDEO: How do I light the pilot on my gas fireplace, stove or insert? The Hearth Education Foundation has created the following video to help teach consumers how to safely light the pilot for their gas or propane fireplace, stove or insert.  Important note: ...... Not Rated Last Update: 2012-04-28 Views: 21 "AUGER JAMMED" Error Message on Mt. Vernon The auger (the screw inside the feed tube) is the mechanism that pulls pellets up from the hopper and then drops them into the firepot.  The auger is designed to prevent pellet ...... Not Rated Last Update: 2009-06-25 Views: 17 I can't find the instruction manual for my remote control. If your remote control was purchased at Enchanted Fireside, you may be able to identify it from the pictures below.  Click on your remote to download the installation and operational instructions. ...... Not Rated Last Update: 2009-04-28 Views: 14 Are there tax credits for purchasing heating appliances fueled by renewable energy? Currently, no.  However, even without tax credits, investing in a renewable fuel hearth appliance yields great dividends!   Why invest in renewable fuel products? ·         Fossil fuel supplies, while vast, ...... Not Rated Last Update: 2012-04-18 Views: 13 Which parts are likely to need replacement on my pellet stove? Our manufacturers utilize quality components designed to last for many years.  Some parts are subject to normal \"wear and tear\" will require replacement after a period of use, and are generally ...... Not Rated Last Update: 2011-09-21 Views: 12 Last 5 Articles How much gas or propane does a pilot flame use? For most gas/LP stoves and fireplaces, the pilot flame will use 800-1,000 BTUs of fuel per hour.  At 91,600 BTUs propane/gallon, this is 95 gallons of propane per year -just for ...... Not Rated Last Update: 2012-07-27 Views: 1 Why Should I Book My Annual Maintenance Service? Enchanted Fireside is a 5 star company selling a 5 star product with 5 star support for its products. We\'ve owned our Mount Vernon stove for about 4 years now and ...... Not Rated Last Update: 2012-07-10 Views: 1 VIDEO: How do I light the pilot on my gas fireplace, stove or insert? The Hearth Education Foundation has created the following video to help teach consumers how to safely light the pilot for their gas or propane fireplace, stove or insert.  Important note: ...... Not Rated Last Update: 2012-04-28 Views: 21 VIDEO: How to Replace Igniter on Mt Vernon AE This video shows how to replace an igniter on a QuadraFire Mt. Vernon AE pellet stove or insert.       Use of this information is subject to the Terms of ...... Not Rated Last Update: 2012-04-28 Views: 1 Are non-catalytic stoves clean-burning? Every stove manufacturer has developed their own combustion system. For example, the Quadra-Fire wood combustion system incorporates secondary burn tubes, which are more efficient, burn cleaner and require less maintenance ...... Not Rated Last Update: 2012-04-28 Views: 1

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