Search: Browse by Category:
FAQ Main Page
ASK QUESTION
View Questions by Category:

General (5)Going Green (11)Safety (2)
Remote Controls (6)Fans Blowers & Air Kits (2)Traditional (Masonry) Fireplaces (1)
Stoves (7)Fireplaces (13)Installation (8)
Troubleshooting (22)Fuel (7)Service (2)
 
Top 5 Articles
How do I light the pilot on my gas fireplace, stove or insert?
The Hearth Education Foundation has created the following video to help teach consumers how to safely light the pilot for their gas or propane fireplace, stove or insert.  Important note: ......
Last Update: 2009-04-19
I can't find the instruction manual for my remote control.
If your remote control was purchased at Enchanted Fireside, you may be able to identify it from the pictures below.  Click on your remote to download the installation and operational instructions. ......
Last Update: 2009-04-28
Are there tax credits for purchasing heating appliances fueled by renewable energy?
What did the “Stimulus Bill” provide?  The 2009 American Recovery and Reinvestment Act provides a Tax Credit, not a Tax Deduction.  A tax credit is more valuable. It reduces your ......
Last Update: 2009-06-25
"Vac Switch Error" on Mt. Vernon Pellet Stove wall control.
This error message will appear if: there is a blockage in the exhaust air path, or the vacuum switch requires replacement. Be sure the exhaust air path is clear by cleaning ......
Last Update: 2009-04-28
"AUGER JAMMED" Error Message on Mt. Vernon
The auger (the screw inside the feed tube) is the mechanism that pulls pellets up from the hopper and then drops them into the firepot.  The auger is designed to prevent pellet ......
Last Update: 2009-06-25
Last 5 Articles
I have a quadra fire mt vernon pellet insert. The full week program overrides the m-f and weekend that i set. I mistakenly changed the full week and now I can't set the program to what I want. I can't find a manual to reset the program. How do I get the thermostat to recognize the m-f instead of the full week. Thank you.
From the main menu on the wall control, scroll down and select \"Program\" and than select Mon-Fri.  As long as Mon-Fri is selected/highlighted it will take and the full week will ......
Last Update: 2009-10-21
Can I install a fireplace in my bathroom?
Yes, direct vent gas fireplaces may be safely installed in any room in your home, as long as you can maintain safe distances from the fireplace to materials such as curtains, hanging ......
Last Update: 2009-10-20
When should I have my pellet stove/insert serviced?
  Pellet stove manufacturers recommend annual maintenance to inspect and clean the different systems and components in the stove.  The venting system should also be swept and inspected annually.  Maintaining your ......
Last Update: 2009-07-23
If I have my pellet stove cleaned by a company other than Enchanted Fireside, will my warranty be affected in any way?
Neither Enchanted Fireside nor our manufacturers authorize any outside company to service our customer\'s pellet stoves and inserts.  If you are contacted by any outside company claiming to be authorized by Enchanted ......
Last Update: 2009-07-23
How can I make final plans for my installation? I will need information for the building inspector, plumber, contractor etc.
All the information you need wil be in the installation manual that ships with your fireplace, stove or insert.  If you need the information in advance, you may download a copy of ......
Last Update: 2009-07-11

Copyright © 2009 Enchanted Fireside. All Rights Reserved.